Customers are required to call within 24 hours of receiving their order to report any issues with items not received, items damaged or lost in transit are the sole responsibility of the carrier, please notify the carrier immediately and file a prompt claim. We will assist you with any information needed to file such a claim. We will replace defective items. Items purchased from Electric Road, LLC can be returned within 30 days and are subject to the following terms and conditions:
Items are to be returned in their original condition and in their original unopened packaging. There must not have any missing parts, hardware, or instructions. Items must not be damaged in any way due to incorrect assembly or handling. Items must have the original tags and manufacturer information attached to the items as shipped. Customers are to call the customer service line (903) 875-5613 to obtain a return authorization number and shipping instructions prior to sending back any items. Once your return has been received, it will be properly inspected to ensure that the item meets our return guidelines at which point a refund (less freight charges) will be issued. The cost of shipping the return back is the sole responsibility of the customer. Returns may be subject to a 20 percent restocking or $10.00 processing fee whichever is greater. C.O.D shipments and shipments arriving without a returns authorization number will not be accepted. Items returned that did not conform to the shipping instructions received by Electric Road, LLC will not be processed or returned. Items not purchased from Electric Road, LLC will not be accepted.
All sample items, demo items, or opened box items purchased at the show and taken from any show are considered a final sale and cannot be canceled or returned.